Effective Date: September 8, 2026
Thank you for shopping with OlukaiSells. We want you to be satisfied with your purchase. If you are not completely satisfied with an eligible purchase, you may request a return in accordance with the policy below.
1. Return Period
Customers may request a return within 30 days of the delivery date.
To be eligible for a return, the item must:
- Be unused and in its original condition
- Be returned with original packaging, tags, and accessories where applicable
- Not show signs of use, damage, washing, or alteration
- Be accompanied by proof of purchase or order information
Items that do not meet these conditions may not be eligible for a refund.
2. Non-Returnable Items
Certain products may not be eligible for return, including:
- Final sale items
- Gift cards
- Personalized or customized products
- Items marked as non-returnable at the time of purchase
- Products that have been used, damaged, altered, or returned without original packaging
If a product is subject to special return conditions, those conditions will be displayed on the applicable product page or communicated to the customer.
3. How to Request a Return
To request a return, please contact us at:
Email: mhwcrddktj@iubridge.com
Please include:
- Your full name
- Order number
- Item(s) you wish to return
- Reason for the return
- Photos, if the product is damaged or defective
Do not send products back to us before receiving return instructions.
4. Return Shipping
For a return due to a change of mind, incorrect selection, or other customer preference, the customer may be responsible for return shipping costs.
If an item arrives damaged, defective, or incorrect, please contact us before returning it. If the issue is confirmed to be our responsibility, we may provide appropriate return instructions or assistance.
5. Refund Processing
Once your returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.
If approved, the refund will be issued to the original payment method.
Please allow 5–10 business days for the refund to be processed after approval. Your bank or payment provider may require additional time for the funds to appear in your account.
6. Partial Refunds
In certain circumstances, only a partial refund may be issued if:
- The item is not in its original condition
- The item shows signs of use
- Parts or accessories are missing
- The item has been damaged after delivery due to customer handling
7. Late or Missing Refunds
If you have not received an approved refund, please:
- Check your bank account again.
- Contact your credit card or payment provider.
- Contact your bank.
If you still have not received your refund, contact us at:
8. Exchanges
If you need a different item or variation, please contact us at mhwcrddktj@iubridge.com.
Depending on inventory availability, we may provide instructions for returning the original item and placing a new order.