Effective Date: September 8, 2026
OlukaiSells ships orders to customers within the United States.
1. Order Processing
Orders are generally processed within 1–3 business days after payment has been successfully received.
Orders are not normally processed or shipped on weekends or U.S. federal holidays.
During periods of high order volume, holidays, promotions, or unexpected circumstances, processing may take longer.
2. Shipping Times
After an order has been processed, estimated delivery time is generally:
Standard Shipping: 3–7 business days
Please understand that shipping times are estimates and are not guaranteed delivery dates.
Actual delivery times may vary depending on:
- Destination
- Carrier operations
- Weather
- Holidays
- Transportation delays
- Incorrect or incomplete shipping information
- Other circumstances beyond our control
3. Shipping Charges
Applicable shipping charges will be displayed during checkout before you complete your purchase.
Any available free-shipping promotions will be subject to the terms displayed at the time of purchase.
4. Tracking Information
When available, tracking information will be sent to the email address provided during checkout.
Please allow some time for tracking information to become active after the shipping carrier receives the package.
5. Incorrect Shipping Address
Customers are responsible for providing accurate and complete shipping information.
If an order has not yet shipped and you notice an incorrect address, please contact us immediately at:
Once an order has shipped, we may not be able to change the delivery address.
6. Lost, Stolen, or Delayed Packages
Once an order has been handed over to the shipping carrier, delivery is subject to the carrier’s handling and delivery procedures.
If tracking indicates that a package has been delivered but you cannot locate it, please first check:
- Your mailbox or delivery area
- Around your property
- With household members or neighbors
- With the shipping carrier
If you need additional assistance, contact us at mhwcrddktj@iubridge.com.
7. Damaged Packages
If your order arrives visibly damaged, please contact us as soon as possible and provide photographs of the package and the product.
We will review the situation and determine the appropriate resolution.
8. International Shipping
Unless otherwise stated at checkout, our standard shipping services are intended for deliveries within the United States.
If international shipping becomes available, applicable shipping terms, duties, taxes, and fees will be displayed or communicated separately.