{"id":25188,"date":"2026-09-07T17:55:13","date_gmt":"2026-09-07T17:55:13","guid":{"rendered":"https:\/\/olukaisells.com\/?page_id=25188"},"modified":"2026-09-07T17:55:13","modified_gmt":"2026-09-07T17:55:13","slug":"refund-policy","status":"publish","type":"page","link":"https:\/\/olukaionline.shop\/index.php\/refund-policy\/","title":{"rendered":"Refund Policy"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><strong>Effective Date: September 8, 2026<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Thank you for shopping with OlukaiSells. We want you to be satisfied with your purchase. If you are not completely satisfied with an eligible purchase, you may request a return in accordance with the policy below.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">1. Return Period<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Customers may request a return within <strong>30 days of the delivery date<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">To be eligible for a return, the item must:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Be unused and in its original condition<\/li>\n\n\n\n<li>Be returned with original packaging, tags, and accessories where applicable<\/li>\n\n\n\n<li>Not show signs of use, damage, washing, or alteration<\/li>\n\n\n\n<li>Be accompanied by proof of purchase or order information<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Items that do not meet these conditions may not be eligible for a refund.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">2. Non-Returnable Items<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Certain products may not be eligible for return, including:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Final sale items<\/li>\n\n\n\n<li>Gift cards<\/li>\n\n\n\n<li>Personalized or customized products<\/li>\n\n\n\n<li>Items marked as non-returnable at the time of purchase<\/li>\n\n\n\n<li>Products that have been used, damaged, altered, or returned without original packaging<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">If a product is subject to special return conditions, those conditions will be displayed on the applicable product page or communicated to the customer.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">3. How to Request a Return<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">To request a return, please contact us at:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Email:<\/strong> <a>mhwcrddktj@iubridge.com<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Please include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Your full name<\/li>\n\n\n\n<li>Order number<\/li>\n\n\n\n<li>Item(s) you wish to return<\/li>\n\n\n\n<li>Reason for the return<\/li>\n\n\n\n<li>Photos, if the product is damaged or defective<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Do not send products back to us before receiving return instructions.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">4. Return Shipping<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">For a return due to a change of mind, incorrect selection, or other customer preference, the customer may be responsible for return shipping costs.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If an item arrives damaged, defective, or incorrect, please contact us before returning it. If the issue is confirmed to be our responsibility, we may provide appropriate return instructions or assistance.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">5. Refund Processing<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Once your returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If approved, the refund will be issued to the original payment method.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Please allow <strong>5\u201310 business days<\/strong> for the refund to be processed after approval. Your bank or payment provider may require additional time for the funds to appear in your account.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">6. Partial Refunds<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">In certain circumstances, only a partial refund may be issued if:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The item is not in its original condition<\/li>\n\n\n\n<li>The item shows signs of use<\/li>\n\n\n\n<li>Parts or accessories are missing<\/li>\n\n\n\n<li>The item has been damaged after delivery due to customer handling<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">7. Late or Missing Refunds<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">If you have not received an approved refund, please:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Check your bank account again.<\/li>\n\n\n\n<li>Contact your credit card or payment provider.<\/li>\n\n\n\n<li>Contact your bank.<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">If you still have not received your refund, contact us at:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong><a>mhwcrddktj@iubridge.com<\/a><\/strong><\/p>\n\n\n\n<h3 class=\"wp-block-heading\">8. Exchanges<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">If you need a different item or variation, please contact us at <strong><a>mhwcrddktj@iubridge.com<\/a><\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Depending on inventory availability, we may provide instructions for returning the original item and placing a new order.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Effective Date: September 8, 2026 Thank you for shopping with OlukaiSells. We want you to be satisfied with your purchase. [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-25188","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/olukaionline.shop\/index.php\/wp-json\/wp\/v2\/pages\/25188","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/olukaionline.shop\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/olukaionline.shop\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/olukaionline.shop\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/olukaionline.shop\/index.php\/wp-json\/wp\/v2\/comments?post=25188"}],"version-history":[{"count":1,"href":"https:\/\/olukaionline.shop\/index.php\/wp-json\/wp\/v2\/pages\/25188\/revisions"}],"predecessor-version":[{"id":25189,"href":"https:\/\/olukaionline.shop\/index.php\/wp-json\/wp\/v2\/pages\/25188\/revisions\/25189"}],"wp:attachment":[{"href":"https:\/\/olukaionline.shop\/index.php\/wp-json\/wp\/v2\/media?parent=25188"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}